Privacy Policy
1. Introduction
Lotus Carlton is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services. By using our website or services, you agree to the practices outlined in this policy.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Personal Data We Collect
We collect and process the following types of personal data:
• Information You Provide: This includes any personal details you provide by filling out forms on our website, corresponding with us by phone, email, or other means, such as your name, address, email address, phone number, and property preferences.
• Information We Collect Automatically: When you visit our website, we may automatically collect information about your visit, including:
• Technical Information: This includes your IP address, browser type, operating system, and information about your device.
• Usage Information: Details about your browsing activity on our site, such as pages viewed, time spent on each page, and links clicked.
• Cookies: We use cookies to distinguish you from other users of our website, which helps us provide a better experience. For more information about the cookies we use, please see our Cookie Policy.
3. How We Use Your Data
We use the information we collect in the following ways:
• To provide services: To carry out our obligations under any contracts entered with you, such as helping you find properties, assisting with viewings, and offering other services you request.
• To improve our services: To ensure that content on our website is presented in the most effective way for you, and to improve functionality and user experience.
• To send marketing communications: If you have consented, we may send you marketing messages about properties, services, and offers that we think may interest you. If you’re an existing customer, we’ll only contact you with details about similar properties or services that you’ve previously expressed an interest in.
• To respond to enquiries: To communicate with you regarding your questions or requests and provide information you’ve asked for.
• For legal compliance: We may use your data to comply with legal obligations, enforce our terms and conditions, and protect our rights and property.
4. Who We Share Your Data With
We respect your privacy and will not sell your personal data. However, we may share your information with the following:
• Group Companies: We may share your data within the Lotus Carlton Group for operational purposes.
• Third-Party Service Providers: We may share your information with trusted third parties who help us deliver services, such as payment processors, website analytics providers, and marketing partners.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner or successor company.
• Legal Requirements: We may disclose your information if required to do so by law, in response to a court order or legal process, or to protect our rights or the safety of others.
4. Where We Store Your Data
The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff working outside the EEA who assist in operating our website or providing services to you. By submitting your personal data, you consent to this transfer, storing, or processing. We will take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.
5. How We Protect Your Data
While we strive to protect your personal data, please note that no transmission of data over the internet is completely secure. We will use commercially reasonable measures to safeguard your information but cannot guarantee its absolute security.
6. Your Rights
Under UK data protection law, you have several rights regarding your personal data:
• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You can ask us to update or correct any inaccurate or incomplete data.
• Erasure: You can request that we delete your personal data, subject to certain conditions.
• Restriction: You may request that we restrict the processing of your data in specific circumstances.
• Object: You can object to the processing of your data for marketing purposes or where it is not necessary for our legitimate interests.
• Data Portability: You can request that we provide your data in a machine-readable format or transfer it to another organisation.
To exercise any of these rights, please contact us at the details provided below.
7. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyse site usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.
8. How Long We Keep Your Data
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email. Please check back regularly for updates.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Lotus Carlton
Address: 9 Lyneham Road, Luton LU2 9JS
Email: info@lotuscarltonestateagents.co.uk
Phone: 01582 283 990
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at:
Information Commissioner’s Office
Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk
